Constraints Faced by the Farmers and Suggestions to outcome during Utilization Information through Kisan Call Centre in Prayagraj District, Uttar Pradesh
DOI:
https://doi.org/10.48165/iaef.2025.2.1.2Keywords:
Kisan Call Centre, ICT, constraints, suggestions, Agricultural ExtensionAbstract
Kisan Call Centre (KCC) services were initiated to provide timely and need-based agricultural information to farmers through telecommunication. The present study was conducted in Chaka block of Prayagraj district, Uttar Pradesh, to examine the constraints faced by farmers in utilizing KCC services and to document their suggestions for improvement. A total of 123 respondents were randomly selected from eight villages and data were collected through a pre-structured interview schedule and analysed using frequency and percentage. The major constraints reported were lack of feedback facility (71.54%), poor understanding of queries by agents (61.78%) and weak or no network availability (59.34%). Farmers suggested provision of detailed information on wheat cultivation (91.05%), establishment of a feedback cell (90.24%) and more advisories on pest and disease management (78.04%), along with information on latest technologies and government schemes. The findings highlight that while KCC serves as an important information source, its effectiveness can be enhanced by strengthening feedback mechanisms, expert involvement, communication quality and network reliability to make the services more farmer-centric and impactful.
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References
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